Privacy Policy

PLEASE READ CAREFULLY

Introduction

This is the Privacy Policy of CustomerTRAX CRM, Inc. (“we”, “us”, or “our”). This policy applies to our collection and use of information through the websites www.customertrax.com and www.handlecrm.com (the “Sites”). Please do not use a Site if the terms of this Policy are not acceptable to you.

This Policy May Change

We may change this Policy from time to time without notice to you. We will not notify you personally of changes made to this Policy. Please review this Policy each time that you visit a Site to make sure that its terms are acceptable to you.

Collection and Use of Data

We will collect information regarding your use of a Site. Some of that information will personally identify you. For example:

• You may give us your name, phone number, email address, street address or other information that identifies you or could be used to identify you if you:
  • place an order or set up an account through a Site;
  • enter into an agreement with us;
  • use one of our software as a service (SaaS) applications through a Site;
  • send us messages through a Site; or
  • provide us a review.
• Your name, phone number, email address, street address or other information that identifies you or could be used to identify you may be entered into one of our SaaS applications by one of our customers.
• We may automatically collect information about your Site visits, such as the IP address of the computer or device you use, or your geographic location. Some of that information may identify you or be used to identify you.

We may use information that personally identifies you or may be used to personally identify you to:

• process and complete transactions between you and us;
• enable you to use one of our SaaS applications or data storage offerings;
• store and back up data;
• respond to your inquiries, provide you notices, and otherwise communicate with you;
• send you promotional materials;
• personalize your access to and use of a Site;
• improve our products or services or develop new products or services;
• perform analytical analysis of your use of a Site;
• diagnose and resolve problems that you have with a Site;
• protect our property and operations;
• enforce our rights;
• establish or preserve legal claims or defenses;
• comply with legal obligations;
• respond to law enforcement investigations; and
• engage in other activities in which the law allows us to engage.

Some of these activities will require that we disclose information that personally identifies you or may be used to personally identify you to third parties. We do not disclose or communicate personal information, whether by sale or otherwise, to other businesses or third parties for monetary or other valuable consideration.

Other information that we collect will not personally identify you. For example:

• pages that you view in a Site;
• search terms that you use in a Site;
• the dates and times that you visit a Site;
• the length of your visits to a Site;
• the devices you use to access a Site; and
• the type of web browser software you use.

We may use information that does not personally identify you to:

• analyze the performance of a Site;
• make changes to a Site;
• improve or products or services or develop new products or services;
• transact Site related business with others; and
• engage in other activities in which the law allows us to engage.

If information that we collect is protected by a law that is applicable to us, we will handle that information in accordance with that law.

No Site is not directed to children under the age of 13. No Site requests or collects information that allows the determination of a user’s age.

If our assets are acquired in a business sale or similar transaction, the information that we have collected regarding you may be transferred to the acquirer and may be used by the acquirer in the same way that we are permitted to use it.

WE HAVE NO RESPONSIBILITY OR LIABILITY FOR OR RELATING TO THE PRIVACY POLICIES OF ANY OTHER WEBSITE, OR THE MANNER IN WHICH ANY DATA IS COLLECTED OR HANDLED BY ANY OTHER WEBSITE.

Cookies

We may set a cookie on a device that you use to access a Site. We use cookies to make a Site easier to use, personalize Site experience, facilitate transactions through a Site, track Site patterns and practices, and analyze a Site’s performance. You can reject cookies, but that may limit your ability to use some of a Site’s features. When you link to another website from a Site, that website may set a cookie on your device.

Advertisements, Links, and Social Media Plug- Ins

We may place third party advertisements (by persons or entities other than us), links to other websites, or social media plug-ins in a Site. You will not consider those advertisements, links, or plug-ins as endorsements of any kind by us. Your use of any website that is linked to a Site will be subject to the usage agreements and privacy and other policies of that website.

California Residents

We are currently not subject to the California Consumer Privacy Act. However, we want you to know that we do not disclose or communicate personal information, whether by sale or otherwise, to other businesses or third parties for monetary or other valuable consideration. If you would like to know what personal information we hold about you or, after learning of that personal information, would like to access it, correct it, update it, or ask us to delete it, you may contact us in any of the following ways:

• through a Contact Us page in a Site;
• by email to: handle@customertrax.com; or
• by mail to: 2028 E. Ben White Blvd., Ste. 240-5844, Austin, TX 78741 

We do not currently respond to Do Not Track settings or signals.

Questions or Suggestions

If you have any questions or suggestions for us with regard to this Policy, you can send them to us at handle@customertrax.com or through a Site’s Contact Us page.

Effective Date

The effective date of this Policy is August 3, 2021. This Policy supersedes and replaces all prior Privacy Policies for the Sites.