How screen pops work with the Handle agent

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Screen pops

  • On an incoming call and screen pop, this window will not interrupt you or ‘steal focus’ from your mouse or keyboard.
  • Our Support team can customize the fields displayed on the screen pop when a match is found.

Match found

  • When an incoming call is received, Handle Agent will search all Accounts, Prospects, and linked Contacts for the incoming phone number.
  • Matching results will be displayed on screen.

No Match

  • If no match is found for the caller ID information, you will see “Number not found.”
  • You can click this message to search for an Account or Contact.

agent-screenPop

How screen pops work with the Handle agent

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