- On an incoming call and screen pop, this window will not interrupt you or ‘steal focus’ from your mouse or keyboard.
- Our Support team can customize the fields displayed on the screen pop when a match is found.
- When an incoming call is received, Handle Agent will search all Accounts, Prospects, and linked Contacts for the incoming phone number.
- Matching results will be displayed on screen.
- If no match is found for the caller ID information, you will see “Number not found.”
- You can click this message to search for an Account or Contact.
How screen pops work with the Handle agent